Welcome to the Sam eComHub Help Center! We are here to provide you with the support you need to make the most of our Amazon and Walmart virtual assistant services. Whether you have questions, need guidance, or require assistance with your account, we’ve got you covered.

1. How Can We Assist You?

At Sam eComHub, we pride ourselves on delivering expert solutions to streamline your e-commerce business. Our Help Center is designed to offer clear answers to your most common questions, including:

  • Setting up and managing your account
  • Understanding our service offerings
  • Billing and payment inquiries
  • Accessing project documentation and progress reports
  • Technical support for ongoing projects

If you don’t find what you’re looking for, please don’t hesitate to contact us directly for personalized assistance.

2. FAQs

Here are answers to some of the most frequently asked questions:

Q: What services does Sam eComHub offer?

A: We provide expert virtual assistant services for Amazon and Walmart sellers, including product listing optimization, inventory management, advertising, and customer service support.

Q: How do I get started with Sam eComHub?

A: Simply contact us via email or phone to discuss your business needs. Our team will set up an initial consultation to determine how we can best assist you.

Q: How do I track my project’s progress?

A: You will receive regular progress reports and have access to a client portal where all project updates and documents are available.

Q: What is the pricing structure for your services?

A: We offer flexible pricing plans based on the scope of work. Please visit our Pricing Page for detailed information.

Q: How do I get in touch with customer support?

A: You can reach us via email at support@sam-ecomhub.com or call us at +92 300 2925195 during business hours.

3. Account Setup and Management

If you’re new to Sam eComHub or need assistance with your existing account, our team is here to help. We guide you through the setup process, ensuring your business benefits from all the services we offer, including seamless integration with Amazon and Walmart platforms.

How to Set Up Your Account:

  1. Contact us to discuss your e-commerce needs.
  2. We’ll create a customized plan based on your business goals.
  3. Once onboarded, you’ll have access to our virtual assistants and a dedicated account manager.

Managing Your Account:

  • Update your business details through the client portal.
  • Track the progress of your projects.
  • Communicate with our team via email or phone for any adjustments or updates.

4. Billing and Payments

We aim to make the billing process as straightforward as possible. Here’s what you need to know:

  • Payment Methods: We accept payments via bank transfer and other convenient online methods.
  • Billing Cycle: Depending on your plan, you will be billed monthly or at the completion of specific milestones.
  • Invoice Access: All invoices are available in your client portal, and you will also receive them via email.

For any billing-related questions, please email our billing team at billing@sam-ecomhub.com.

5. Technical Support

Encounter a technical issue? Our dedicated support team is here to assist with any problems you may face with our services. Whether it’s accessing reports, understanding technical requirements, or handling platform-related issues, we’re ready to help.

  • Email Support: support@sam-ecomhub.com
  • Phone Support: +92 300 2925195
  • Live Chat: Available on our website during business hours for real-time assistance.

6. Project Documentation Access

At Sam eComHub, transparency is key. You can easily access all relevant project documents, progress reports, and communications through our secure client portal. Our documentation practices ensure that you have all the information you need at your fingertips.

If you require specific documents or assistance with access, please contact us at support@sam-ecomhub.com.

7. Escalation and Feedback

If you feel your query has not been resolved or if you’d like to provide feedback on our services, we encourage you to escalate the matter directly to our management team. You can do this by sending an email to support@sam-ecomhub.com with “Escalation” in the subject line.

Your feedback helps us continuously improve and deliver better services.

8. Contact Us

Need more help? We’re here for you! Please reach out to our customer support team for further assistance.

We look forward to helping you succeed with your e-commerce business!