Effective Date: 1-4-2025

At Sam eComhub, we prioritize customer satisfaction by providing high-quality Amazon & Walmart virtual assistant services. However, we understand that certain circumstances may require a refund. This Refund Policy explains the conditions under which refunds are issued.

✅ 1. Eligibility for Refunds

Refunds may be considered under the following conditions:

  • Service Not Delivered: If the service was not provided as agreed.
  • Quality Issues: If there is a clear failure to meet promised service quality.
  • Duplicate Payments: If you were charged twice for the same service.
  • Cancellation Before Service Execution: If you cancel before the service starts.

✅ 2. Non-Refundable Conditions

Refunds will not be issued under the following situations:

  • Change of Mind: After service has been fully or partially delivered.
  • Lack of Desired Results: While we strive for success, specific outcomes (like sales growth) are not guaranteed.
  • Late Cancellation: If you cancel after the service has begun.
  • Violations of Terms: If you breach our Terms of Service.

✅ 3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Email support@sam-ecomhub.com with your name, order details, and reason for the refund.
  2. Review Process: Our team will review your request and may contact you for further details.
  3. Decision Notification: You will be notified of our decision within 7 business days.

✅ 4. Refund Timeline

Once a refund is approved:

  • Processing Time: Refunds are processed within 5-10 business days.
  • Payment Method: Refunds will be credited to the original payment method.
  • Bank Delays: Some financial institutions may take longer to reflect refunds.

✅ 5. Partial Refunds

In some cases, a partial refund may be offered if:

  • A portion of the service was delivered as agreed.
  • A cancellation was requested after partial work was completed.

✅ 6. Subscription Services

For subscription-based services:

  • Monthly Plans: Refunds are not issued for partially used months.
  • Yearly Plans: Refunds may be provided if the request is made within 14 days of payment and the service has not been fully utilized.

✅ 7. Dispute Resolution

If you are unsatisfied with the outcome of your refund request, please contact our support team. We aim to resolve disputes amicably and ensure transparency in our decisions.

✅ 8. Changes to This Policy

We may update this Refund Policy periodically. Changes will be posted on this page with the updated “Effective Date.” Please review this policy regularly.

✅ 9. Contact Sam eComhub

If you have any questions regarding our refund policy, feel free to contact us: