At Sam eComHub, we prioritize customer satisfaction and strive to deliver exceptional Amazon and Walmart virtual assistant services. If you’re not completely satisfied with our services, we’ve outlined a transparent and straightforward Return & Refund Policy to address your concerns.

1. Service Satisfaction Guarantee

We aim to ensure that all our clients are satisfied with the services provided. If you are not satisfied with our work, you can request a review or revision of the services delivered.

2. Eligibility for Refunds

Refunds may be granted under the following conditions:

  • Service Not as Described: If the services delivered do not meet the agreed-upon scope or fail to meet the quality outlined in the service agreement.
  • Non-delivery of Services: If Sam eComHub is unable to complete or deliver the services due to unforeseen circumstances or technical issues, and no alternative solution has been provided.
  • Cancellation: You may cancel the service agreement before the commencement of any work to qualify for a full refund. After work has begun, refunds will be subject to the extent of work completed.

3. Non-Refundable Services

The following circumstances are not eligible for refunds:

  • Change of Mind: If you no longer wish to use our services after work has commenced and there are no valid reasons as described under eligibility.
  • Completed Services: If the service has been completed as per the agreed scope of work and accepted by the client.
  • Client Delays: Refunds cannot be processed if project delays occur due to the client’s failure to provide necessary information, documents, or approvals.

4. Refund Request Process

To request a refund, please follow these steps:

  • Contact Us: Reach out to our support team via email at support@sam-ecomhub.com with your service details and the reason for your refund request.
  • Review Process: Our team will review your request based on the service agreement, quality of work delivered, and the issues raised. We may ask for additional details to fully understand the situation.
  • Resolution: After the review, we will either offer a revision of the service, credit towards future services, or approve a refund if applicable.

5. Refund Timeframe

Once a refund request is approved, the refund will be processed within 7-10 business days. Refunds will be issued using the original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your financial institution.

6. Service Cancellations

You may cancel a service agreement under the following conditions:

  • Pre-Service Commencement: If you cancel before the work has started, a full refund will be issued.
  • Post-Service Commencement: If cancellation occurs after work has started, the refund will be prorated based on the extent of services already provided.

7. Contact Us

For any concerns regarding returns or refunds, or if you need further assistance, please get in touch with us at:

8. Changes to This Policy

Sam eComHub reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this page regularly. Your continued use of our services after changes are made signifies your acceptance of the updated policy.