At Sam eComHub, we are committed to providing top-notch Amazon and Walmart virtual assistant services to help businesses grow and succeed. This Services Policy outlines the terms, conditions, and procedures for engaging our services, ensuring clarity and professionalism in all our client relationships.

1. Scope of Services

Sam eComHub offers a range of virtual assistant services for Amazon and Walmart sellers, including but not limited to:

  • Product listing optimization
  • Inventory management
  • Order processing
  • Customer support and communication
  • Advertising campaign management
  • Competitor analysis and market research
  • Account health monitoring

The specific services to be provided will be detailed in the service agreement or project proposal shared with each client.

2. Service Agreement

Upon engagement, a formal Service Agreement will be provided to outline the details of the project, including:

  • Description of the services to be provided
  • Timeline and deadlines
  • Payment terms
  • Client responsibilities

Both parties must review and agree to the terms before services commence. Any additional requests outside the agreed scope may result in adjustments to pricing and timelines.

3. Client Responsibilities

To ensure smooth delivery of services, clients are responsible for providing timely access to relevant accounts, information, and resources, such as:

  • Amazon Seller Central or Walmart Seller Hub login credentials
  • Product data (images, descriptions, pricing, etc.)
  • Relevant business policies (shipping, returns, etc.)
  • Prompt feedback and approvals during project execution

Failure to provide necessary resources or delays in communication may impact project timelines and could lead to additional fees.

4. Service Delivery and Revisions

Sam eComHub is dedicated to delivering high-quality services that meet your business needs. After the completion of any project or service:

  • Initial Delivery: We will provide a draft or version of the completed work for your review.
  • Revisions: You are entitled to a certain number of revisions as per the terms outlined in the Service Agreement. Revisions requested after this limit may incur additional fees.

5. Confidentiality and Data Protection

We understand the importance of confidentiality and data security. Sam eComHub agrees to:

  • Protect all sensitive information shared during the course of our engagement, including business data, account details, and intellectual property.
  • Use your data solely for the purpose of delivering agreed-upon services.
  • Ensure that all data transfers are done securely.

For more information on how we handle your data, please refer to our Privacy Policy.

6. Payments and Pricing

Our pricing structure is based on the scope and complexity of the services offered. Payment terms will be outlined in the Service Agreement. Key points include:

  • Payment Schedule: Depending on the service, payment may be required upfront, in installments, or upon completion of key milestones.
  • Late Payments: Invoices are due on the specified date in the agreement. Late payments may result in service delays or additional fees.
  • Currency: All fees will be quoted and processed in USD, unless otherwise agreed upon.
  • Refunds: Please refer to our Return & Refund Policy for information regarding refunds.

7. Cancellation and Termination

Clients may cancel services under the following conditions:

  • Pre-Commencement: If cancellation occurs before work begins, a full refund may be provided.
  • Post-Commencement: If the project is canceled after work has started, refunds will be prorated based on the portion of work completed.

Sam eComHub reserves the right to terminate services if:

  • The client fails to provide the necessary information or support.
  • Payment is not made according to the agreed terms.
  • The client engages in activities that violate our policies or applicable laws.

In cases of termination, the client will be invoiced for any completed work and materials delivered up to the termination date.

8. Intellectual Property

All work completed by Sam eComHub for clients remains the intellectual property of the client upon full payment for the services. This includes:

  • Product listings, descriptions, and images.
  • Advertising campaign materials.
  • Reports, analyses, and research.

We do not claim ownership of any data, content, or materials provided by clients for the purpose of service delivery.

9. Limitation of Liability

Sam eComHub will not be held liable for:

  • Losses or damages arising from delays due to unforeseen circumstances beyond our control (e.g., natural disasters, technical failures).
  • Losses incurred due to the misuse or misapplication of our recommendations or services.

Our total liability in connection with any service provided is limited to the amount paid for that service.

10. Amendments to the Services Policy

Sam eComHub reserves the right to modify or update this Services Policy at any time. Any changes will be communicated via email or a notification on our website. It is the client’s responsibility to review this policy regularly to stay informed of updates.

11. Contact Information

For questions or concerns about this Services Policy, or to discuss a service-related issue, please contact us: